As I noted in the rant thread my dishwasher broke down after just over a year and I’m not happy. Bought through an online retailer.
I’ve contacted Hotpoint to give them a chance to rectify. By that I mean waive their super kind offer of 120 quid for a standard call-out and fix.
Apparently the only way I can get hold of them, without wasting a day on the phone, is via Facebook messenger or twitter. Ok, I have messenger. I’ll deal with that.
I lay out my query. Response next day says thanks, we just need your full name, address, telephone number and email address.
What for?! You’ve not even acknowledged my problem. So I give them my name and email. Next message from them - sorry we need your postcode and address.
I’m a bit more blunt. “why?”
This is because of data protection and GDPR.
Is that not the exact opposite of gdpr i.e. not holding data unless you need to. We’ve not even started talking about the bloody dishwasher.
Now this stuff doesn’t normally bother me. I’m pretty blasé on data and stuff, rightly or wrongly. But this has really annoyed me. Perhaps because it’s on top of my frickin dishwasher not working.
Anyone in the data game got any advice? Or do I just accept it and move on. Cos they’ll probs end up being difficult anyway and I’ll have to get it repaired myself (for half the price).
Sorry bit long and ranty.