Signed up for 900mb fibre in January as Vodafone had a decent offer on (half price, £29, which is less than I’m paying VM for 250mb), picked an install date for 26th February as my Virgin contract expires on 1st March.
Only a few days later a team turned up to do the pre-install, which should involve running a cable from street to the house down the duct already there for the previous phoneline.
My kids had dropped some stone down the pipe by the house, which the guys queried. After an hour the guys had left without comment. Stones still in pipe, no new cable. I then spent 20 minutes picking out the stones and shoving my draining rods down there, there was a bit of mud and stuff, but got them through.
Week later another team turn up to deal with the blockage. After an hour they report the blockage was at the top of the drive and off they went, but they can’t deal with it.
Week later a third team turned up and left without comment.
Today they turned up for the 4th time, after about 2 hours they knocked to say they’d need to dig up part of the drive, which they did. Cable is now in place ready for the install. Nice new patch on the drive and the pavement.
Only really ranting because it’s taken them 4 visits, surely it only should have needed two at most?!
Here’s hoping all goes smoothly for the install.
THE REAL RANT(S): IT TOOK AN HOUR ON CHAT TO GET VIRGIN TO CANCEL. DESPITE SAYING I WASN’T INTERESTED TO HEAR WHAT THEY COULD OFFER., THEY OF COURSE STARTED TO TRY AND TELL ME.
THEN BLOODY VIRGIN RINGING 3 TIMES EVERY SINGLE DAY SINCE. THE FIRST CALL CAME WHEN I WAS IN THE INITIAL CHAT. I HAD A POP AT THE BOT AND TOLD THEM TO STOP CALLING. HAVEN’T ANSWERED IT ONCE.
…may have to go crawling back if this new install doesn’t work