You f@#kers have just made me buy a wetsuit I don’t need .
Yeah just have a gander at the eBay store, ooh that’s cheap, don’t really need it. Will just satisfy my buying urge by watching it.
1 week later an offer for 33% off.
Most of us around here are reasonable people who are upfront with the bike shops about buying the spares we want but using their mechanics to fit things. That’s how we all work, polite and respectful of the business and mechanics hourly rates. We, however, are not a true reflection of general public.
Day in and day out, Mr and his colleagues will spend hours with a customer going through all the spares and parts required, pricing it up on their system while the customer stands in front of them and peruses all the cheap websites for the spares and parts. The customer walks out the store, saying “don’t bother pal, I’ve got a better price”. And you can guarantee they’ll walk back into the same shop a week later with a bike in bits and all the spare parts and demand it’s sorted within the next day or two. When they’ve not actually ordered all the right parts and don’t respect the workshops booking-in system. Very often they then start spouting off about “the important training camp they HAVE to go to this weekend”. Not the shop’s problem pal…
You get the gist. We’re pretty reasonable bunch round here, the world out there is not.
I worked in the bike industry for several years. In general, it is a cut throat, backward, garage industry that could not believe its luck but did not have the necessary skills to make the most of the boom nor to create a sustainable platform. Several powerful players could make or break an LBS on a decision on price or levels of support without understanding how that could come back and bite them on the arse later on.
Maybe I should finally buy the Prime Wheels I’ve been hovering over for a year…
It looks like they are still offering instalment payments via PayPal - how does that work if they go under? Does the administrator/liquidator take over the receipt of the payment or have the ability to call up the whole balance?
I don’t know for certain, but I suspect it’s structured so that your relationship with PayPal is just for the loan, which happens to be used to pay the retailer for the goods.
I doubt if they’d want to get involved in product liability etc.
PayPal just the middle party on payment, so I expect they’ll have no responsibility for warranty. Warranty would still be with Wiggle, or if they went insolvent, you should normally be able to go direct to the manufacturer.
Prime wheels being owned by Wiggle would be a risky purchase as any warranty will likely vanish if they do.
Buying something from a non-related company like SRAM, Zip, etc. should be fine though.
So no Section 75 with paypal credit - same as if you were paying via paypal… I’d say that’s a bit risky here, when you know the retailer’s going to be gone.
That makes sense, but unless they have a market for the business they will have no need to keep customers happy. as staff leave, they will not be replaced and stock control starts to go a bit awry…
You wouldn’t get section 75 if you were paying on a debit card either.
From memory you do get Buyer’s Protection through PayPal Credit if an item isn’t received but I imagine it’s a more laborious process than going down the s75 (cc) or chargeback (dc) route. I’m not sure I’d want to rely on it.